The end of each year provides an opportunity for reflection on the past and preparation for the future. 2009 was quite a year – filled with new challenges and opportunities. But through it all, lessons were learned as people began to navigate through a changed business environment. In our series of Blogs “2009 Reflections,” we will be sharing interviews with Five Star team members who tell what they learned in 2009 and what they are preparing for in 2010.

In this blog post we will be sharing our recent interview with Lou Camerlengo.

Lou Camerlengo
President

What has ’09 taught you?
It has shown me that staff versatility and corporate agility continue to be important competencies.

What is the one big lesson that you learned this year?
The importance of continually communicating the status of business conditions with our team. Benchmarking our company’s progress on goals helps keep the team focused and motivated. You can never communicate too much.

What is your biggest personal accomplishment?
Getting settled and established in our new offices. It’s really helped our productivity and our ability to interact across all areas of the company.

What do you believe is Five Star’s biggest accomplishment this year?
Five Star’s marketing team did a really nice job of developing a comprehensive methodology and approach to external communications. We are consistently delivering value-added educational webinars, seminars, and newsletters as part of growing our brand as thought leaders.

How are you going to transfer what you learned in 2009 to 2010?
By focusing on professional development to enable our team to expand their skills within their discipline.

What do you hope to learn in 2010?
As a niche company, it’s vital to keep everyone engaged in new challenges and growth opportunities. I am going to focus on developing a more robust “leaders at every-level culture.”

Final thoughts
I am optimistic about 2010. I think we did a nice job this year of identifying and bringing on key new accounts and adding new levels of service to our existing clients.

Tags: 2009 Reflections, High-Performance Leadership Model, Lou Camerlengo, Skilled and Motivated Workforce

This entry was posted on Wednesday, December 16th, 2009 at 6:28 pm and is filed under Blog. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.