Convenience Store and Foodservice Retailing Solutions

The Convenience Store and Foodservice Retailing industries are experiencing rapid growth and expansion. Most organizations are adding new locations, expanding product categories, and seeking ways to attract, engage, and retain their associates. To support and continue this growth, every C-store and foodservice retailing chain must find solutions to overcome these common business challenges:

  • Adding profitable new product categories and ensuring consistent delivery
  • Reducing costs while increasing the quality and effectiveness of supervisory and associate training
  • Creating a positive customer experience and a consistent company culture as new stores are added

Five Star provides solutions to these challenges through services spanning four key areas:

  • Custom Training Design and Development
    Five Star’s training programs don’t just tell associates what they need know; they engage them in meaningful interactions that cultivate the willingness and the ability to execute what is required for success. Five Star has developed custom eLearning and classroom courseware for topics such as point-of-sale systems, customer service, and food preparation.
  • Leadership and Store Management Development Programs
    Five Star’s Leading the High-Performance Workforce™ program develops high-performance leaders at all levels. A recent implementation enabled a growing C-store chain to reduce new store supervisor turnover by 31% over the first 90 days of employment.
  • eLearning Course Development Systems
    Five Star’s eLearning course development systems are turn-key solutions for rapid eLearning course development and online course tracking. Our system enabled one convenience store chain to develop 200+ courses in house over the span of twenty-four months. Another leading convenience restaurant chain reduced eLearning course development time by 50% and saved 70% per completed hour of training compared to working with outside vendors.
  • Instructional Design and Project Estimating Workshop
    Five Star’s two-day Make it REAL- Instructional Design for Improved Performance Workshop teaches learning teams to apply a standard process for course development to reduce the time and improve the quality of internally developed training programs.
    “I personally wanted to thank you for a great 2-day experience for our team. It will make what we do more efficient.” Training Manager – 360 Location C-Store Chain

Case Studies

Learn More

To learn more about our solutions for Convenience Store and Foodservice Retailers, contact us or call 412-802-2500.