Continuous Improvement

Definition

A focused, enterprise-wide effort to modify work processes, technology, and skills to consistently meet customer requirements and win in the marketplace.

Why this is a key driver

In a high-performance organization, satisfaction with the status quo is never tolerated. A high-performance organization initiates change and continually removes obstacles prohibiting the most efficient delivery of value to the customer. The key to continuous improvement is to create a blame-free culture where learning is continually encouraged and rewarded.

Approach

Five Star’s continuous improvement solutions focus on enabling our clients to generate change and create a blame-free organizational culture. A typical engagement will include:

  • Executive value chain definition and assessment
  • Process reengineering consulting
  • Process improvement program design and evaluation

Explore the other drivers