Case Study 1 – Fortune 1000 International Retailer Culture Improvement
A Fortune 1000 international retailer that energized and focused its emerging leaders while breaking down silos and achieving unprecedented growth.
The challenge:
To meet its aggressive growth plan, our client engaged Five Star to help assess and enhance its corporate culture, implement an action-based leadership development program, and provide executive coaching for its entire senior management team.
The solution:
Five Star worked with client to develop and implement a program designed to address the root causes of the challenges they faced in implementing their growth plan. The program we worked to develop included the following:
- Organizational culture assessment
- Focused Action Teams to analyze root causes of business culture issues and determine action plans
- Leadership 360 surveys
- Emerging Leaders Leadership Development Program
- Executive coaching for senior executives
Results:
Within 18 months, the client was cited by the Wall Street Journal as the #1 “Most Improved Company” based on its year-over-year increases in total returns. Retention of identified high-potential leaders increased from 85 percent before the program to 97 percent. Moreover, the retention rate from the first and third phases of the program was 100 percent.
