Case Study 3 – Fortune 500 Consumer Packaged Goods New Process Launch

A Fortune 500 consumer packaged goods company launched a new mission-critical business process and tool with a positive return-on-investment.

The challenge:

The client identified a need to support the corporate and departmental goals of improving processes, eliminating waste, reducing costs, increasing speed-to-market, and improving quality. They decided to implement a revised process.

The solution:

Five Star joined with the client to roll out the new process and related tools to employees and suppliers in the U.S., U.K., Canada, and New Zealand. The following components were provided:

• A web-based Readiness Presentation that addressed the information needs of the different stakeholder groups
• Modular web-based training courses that ensured learners understood the purpose and importance of the new process and the business rules that pertained to their functional areas
• A facilitated training session in which employees affected by the change walked through business simulation scenarios designed to provide practice in applying the business rules and tools
• ReadiPulse™ organizational change diagnostics

Results:

Process time was reduced from an average of 61 days to an average of 16 days, resulting in a savings of $350,000 over a six-month time period.