System and Process Improvement
A Fortune 500 consumer packaged goods company launched a new mission-critical business process and tool to support corporate and departmental goals of improving processes, eliminating waste, reducing costs, increasing speed-to-market and improving quality. They were in need of a skilled partner to roll out the new process and related tools to their employees and suppliers in the US, UK, Canada and New Zealand.
fivestar* developed training components that included:
- An online presentation that addressed different stakeholder information needs
- A series of modular web-based training courses that ensures learners understood the new process’s purpose, importance and the business rules that pertained to their functional areas
- Facilitated training sessions in which employees affected by the change walked through business simulation scenarios designed to provide practice in applying the business rules and tools
- A change management survey to gauge user acceptance of the new process.
As a result of fivestar*’s efforts, process time was reduced from an average of 61 days to an average of 16 days, resulting in a savings of $350,000 over 6 months.