System and Process Improvement

A Fortune 500 consumer packaged goods company launched a new mission-critical business process and tool to support corporate and departmental goals of improving processes, eliminating waste, reducing costs, increasing speed-to-market and improving quality. They were in need of a skilled partner to roll out the new process and related tools to their employees and suppliers in the US, UK, Canada and New Zealand.

Five Star developed training components that included:

  • An online presentation that addressed different stakeholder information needs
  • A series of modular web-based training courses that ensures learners understood the new process’s purpose, importance and the business rules that pertained to their functional areas
  • Facilitated training sessions in which employees affected by the change walked through business simulation scenarios designed to provide practice in applying the business rules and tools
  • A change management survey to gauge user acceptance of the new process.

As a result of Five Star’s efforts, process time was reduced from an average of 61 days to an average of 16 days, resulting in a savings of $350,000 over 6 months.

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