Blog

The end of each year provides an opportunity for reflection on the past and preparation for the future. 2009 was quite a year – filled with new challenges and opportunities. But through it all, lessons were learned as people began to navigate through a changed business environment. In our series of Blogs “2009 Reflections,” we will be sharing interviews with Five Star team members who tell what they learned in 2009 and what they are preparing for in 2010.

In this blog post we will be sharing our recent interview with Ben Rogers.

Ben Rogers
Director, Technology Solutions

What has ’09 taught you?
There are things Five Star does very well, and we’ve relied on those things in 2009. We are established in the training, design, and technology delivery field and ’09 has taught me that we can do those things well even in difficult times. At a personal level, I have also learned to be patient in determining when to learn and leverage new technology.

What is the one big lesson that you learned this year?
At Five Star, we really strive to refine and perfect our processes, our technical development skills, and our quality. We sometimes have had to realize that those things don’t always translate directly to customer service, so we really want to focus on our clients knowing that we are always responsive and that we put them first.

What is your biggest personal accomplishment?
Watching my team (the technology development team) come together to get through difficult projects.

What do you believe is Five Star’s biggest accomplishment this year?
Maintaining good relationships with existing clients and expanding our client base in a difficult economy.

What do you hope to learn in 2010?
How to balance time better; there are areas where I want to pursue learning new technology and I would like to balance that with spending more time with the team and helping them be more active in establishing and meeting their goals.

Final thoughts
This year was difficult, but we’ve come out of it as a stronger team. We learned encouraging things about who we are and what we can do.