IT Managed Service Providers are not only expected to maximize efficiency and productivity internally, they must also stay ahead of the rapid changing technological landscape to meet complex client needs. This is no easy feat in today’s competitive marketplace.
A study conducted by Deloitte shows that 90% of CEOs believe they and their employees are being disrupted by the rapid pace of technological changes and are finding it difficult to prepare for what lies ahead. Robotic Process Automation (RPA) has proven to be a technology that helps organizations make better use of the technology they already have all while addressing inefficiencies and improving employee morale.
RPA offers a huge opportunity for IT Managed Service Providers. Adding RPA to your offerings helps you gain the competitive advantage needed to secure new business by delivering the most effective and relevant services to your clients.
Why your clients are looking at RPA
2020 is poised to be a banner year for RPA. The technology has taken huge leaps in recent years, making it accessible for organizations of all sizes across all industries. With more and more organizations successfully implementing RPA, word is traveling fast.
Here are the 5 reasons your clients are looking into RPA:
1. Improves efficiency.
RPA enables your clients to maximize their output by automating repetitive, labor intensive, time consuming tasks. Essentially, it allows them to get more done with less! Highly skilled employees can use their abilities to focus on high-value business operations while automation completes routine, manual processes.
2. Boosts productivity.
The best part about RPA is quick to implement and won’t cause any downtime in operations. We know that’s it’s tough to get organizational buy in on technology changes, but time and time again RPA has been proven to improve productivity in the long run. RPA has also shown to experience some of the lowest employee resistance of all IT implementation projects – with only 17% reporting resistance from employees. According to the Institute for Robotic Process Automation, an RPA bot “costs about one-third the price of an offshore full-time employee (FTE) and one one-fifth the price of an onshore worker”. RPA will ultimately improve your client’s bottom line by allowing them to focus on higher impact projects and customer service.
3. Eliminates human error.
Human error is one of the largest avoidable costs within organizations – representing $62 billion in costs globally. With Robotic Process Automation, human error simply isn’t a factor. By implementing RPA with an expert implementation partner, your clients get RPA that makes them more efficient and productive all while eliminating the risk of human error from their workflows. The best part – RPA is easily scalable, leaving the door open for larger and more involved projects.
4. Helps them stay competitive.
RPA presents a huge opportunity when it comes cementing your clients’ competitive advantage. By freeing up highly skilled employees to focus on high-value tasks, your clients put themselves in a position for success. With less repetitive, time consuming tasks on their plate, your clients to are better positioned compete on a time and cost basis.
5. Produces long-term ROI.
RPA projects typically generate ROI within the first year – multiple studies have shown a range from 30 – 300% return. This makes RPA one of the fastest ROI generating IT projects out there. Its real value lies in the long-term ROI, with RPA becoming increasingly unattended and highly scalable, as more and more tasks can be automated, the return on investment grows.
How RPA benefits IT Managed Service Providers
RPA has shown continuous growth over the past few years and is now becoming accessible for an increasingly wide variety of companies. A recent Deloitte study found that 64% of companies have already begun their RPA journey in one way or another with successful implementations across most industries. fivestar* has built RPA solutions in healthcare, financial services, retail, and government. Read our case studies.
We can help.
Chances are – your clients have already asked you about RPA, or if they haven’t, they’re thinking about it. Choosing the best implementation partner is critical to the success of an RPA program. With 23 years of experience under our belt, fivestar* has the skills and knowledge required to provide the most value for IT Managed Service Providers and their clients.
